Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dtfprintdetroit@gmail.com. Please note that returns will need to be sent to the following address: 33345 Van Dyke Ave, Sterling Heights, MI 48312, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dtfprintdetroit@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dtfprintdetroit@gmail.com.
Return and Refund Policy
All sales of custom printed DTF transfers are final. Because each order is made to the customer’s specifications, we do not accept returns or offer refunds for change of mind, incorrect artwork or order details submitted by the customer, or unused transfers.
Cancellations
You may request a cancellation before production begins by contacting us with your order number. Once production has started, the order cannot be canceled or refunded.
Print or Order Issues
Please inspect your order when it arrives or is picked up. If you believe we made a production error, sent the wrong item, or your order arrived damaged, contact us within 7 calendar days of delivery or pickup.
Include your order number, a description of the issue, and clear photos of the product and packaging when relevant. Please do not press, apply, alter, or discard the affected items before contacting us, as we may need to review them.
If we confirm that the issue was caused by our production or fulfillment, we will offer a replacement or refund for the affected item. We will review each report and respond with the next steps.
Artwork and Color
Customers are responsible for checking their uploaded artwork and order details before placing an order. We print the files as submitted. Low-resolution artwork, transparent-background issues, spelling or sizing errors in the supplied file, and color differences between screens and printed output are not grounds for a refund or reprint.
Refunds
Approved refunds will be issued to the original payment method. Processing times depend on your bank or payment provider. Original shipping charges are not refundable unless the refund is due to an error on our part.
Contact Us
For help with an order, contact hello@dtfprintdetroit.com and include your order number.
Michigan’s consumer guidance says stores should clearly disclose their return policy and notes that a no-return policy does not remove the need to address defective items.