FAQ & Help Center
DTF Print Detroit · Help center
A clear path from artwork to order.
Find the right order tool, prepare your file and understand pickup or shipping. Made for customers in Sterling Heights and across Metro Detroit.
Build a gang sheet
Have separate designs? Arrange them together and check the size and number of every copy.
Example: combine a team logo and several name designs on one sheet.
Open the builder →Order by size
Know the dimensions for an individual design? Choose its size and quantity in the order tool.
Example: order several copies of the same chest design.
Order transfers by size →Upload a finished sheet
Already arranged your artwork? Match your file to the canvas dimensions shown by the product.
Example: upload your own print-ready gang sheet layout.
Upload your gang sheet →Artwork & ordering
What should I check before uploading?
Check spelling, final dimensions, quantity and orientation. Remove backgrounds you do not want printed. A transparent PNG is recommended; accepted formats and limits are shown in the selected upload tool. See the visual artwork guide for background, resolution and layout examples.
Will changing the DPI setting fix a blurry file?
No. Changing a DPI label does not restore missing detail. Aim for 300 DPI at the final print size and inspect the original artwork at that size. For example, 3,000 pixels across supports a 10-inch width at 300 pixels per inch.
Should I mirror my artwork?
Keep it in normal, readable orientation unless the selected upload tool specifically tells you otherwise. Review the preview before completing your order.
Can I print artwork I found online?
Only submit artwork you own or have permission to reproduce. Finding an image online does not grant printing rights.
Pickup & shipping
Know when to order. Know when to come in.
For DTF transfer orders, the same-day cutoff is 3 PM Monday–Friday and 1 PM Saturday. All times are Eastern Time / Detroit local time.
-
1. Place your order
Choose pickup or shipping. -
2. Watch for confirmation
Wait for your ready-for-pickup notification. -
3. Collect your order
Visit during customer pickup hours.
Customer pickup hours: Monday–Friday, 10 AM–6 PM; Saturday, 10 AM–4 PM. View pickup location and contact details.
Weekday orders placed by 3 PM are prepared for same-day pickup or carrier handoff. Saturday orders placed by 1 PM are ready for same-day local pickup. Saturday shipments do not begin carrier transit until Monday, even if handed over on Saturday. Carrier handoff is not a delivery-date guarantee.
See the shipping and pickup policy for full processing and shipping details.
After you order
How do I track my order?
Check your order confirmation and any shipping updates. You can also sign in to your account to view available order information. If you need help, contact us with your order number.
I noticed a mistake or need to change my order. What should I do?
Contact us promptly with your order number and the change you need. We will check the order status before confirming what is possible. Do not assume a change has been made until it is confirmed.
Where can I find return or refund information?
Read the current refund policy. If something arrives with a problem, contact us with your order number and a clear description so we can review it.
Can I use one heat-press setting for every material?
Follow the instructions supplied for your transfer and the garment manufacturer's guidance. Equipment and materials vary. If you are unsure which instructions apply to your order, ask us before pressing.
Still need a hand?
Tell us which order tool you are using and what you are trying to make. For an existing order, include the order number.
Contact DTF Print Detroit →